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iSixSigma Awards 2011

Most Successful Lean Six Sigma 
Start-up Program

Capgemini Business Process Outsourcing
Nationwide Mutual Insurance Co.
SRA International Inc.
Most Successful Re-energized 
Lean Six Sigma Program

Capital One
Firstsource Solutions Ltd.
U.S. Army – TACOM Life Cycle Management Command
Largest-Breakthrough Improvement Projects (DMAIC)
Customer Service:

Betfair Ltd. – Reduce Response Time to Customer Emails
Betfair Ltd. – Decrease Tradefair Registration to Live Failure Rate
U.S. Army – Hellfire Missile Test and Repair
Largest-Breakthrough Improvement Projects (DMAIC)
Transactional:

Betfair Ltd. – Increase Spanish Outbound Contact & Conversion Rate
Capgemini Business Services India Ltd. – Process Transformation in Master Data Management
Firstsource Solutions Ltd. – Improving TAT to Offer Compliance for Stores Channel
Largest-Breakthrough Innovation Project (DFSS)

ADC Telecommunications – Systematic Application of DFSS in Gen3 SC Connector
Baxter Healthcare – Non PVC Medical Tubing Development Utilizing DFSS Tools & Techniques
Capgemini Business Services India Ltd. – Transformation in Outsourcing Solution – A New Horizon

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